Shipping and Delivery

Availability

The standard product availability shown in the shop is 3–7 business days. It is an expected procurement or dispatch period. A specific delivery date is binding only if we expressly confirm it.

Delivery methods and costs

Available carriers, delivery countries, delivery estimates and prices are calculated from the destination and cart and displayed at checkout before the order is submitted. Only methods offered for the selected address can be chosen.

When tracking is available, the tracking link is sent after dispatch. A customer should report visible transport damage or missing parcels promptly so that we can assist; this does not limit statutory rights.

Delay, failed delivery and risk

If dispatch or delivery is materially delayed, contact us with the order number. Where the law permits an additional delivery period, the customer may set a reasonable one; if delivery still does not occur, the customer may terminate and obtain a refund under the applicable rules.

For consumer orders, the seller bears the risk of loss or damage until the goods are physically received by the consumer or a person designated by the consumer, except where the consumer independently engages a carrier not offered by the seller.